FAQs

Frequently Asked Questions (FAQ)

Welcome to the Lavro FAQ section! We’ve compiled answers to the most common questions to provide you with quick, helpful information about our store, products, and services.

GENERAL QUESTIONS

Q: What is Lavro?
A: Lavro is your premier online destination specializing in stylish handbags and shoulder bags. Our collection perfectly balances modern elegance with everyday practicality, making our bags the ideal choice for both daily use and special occasions.

Q: What materials are your bags made from?
A: We take pride in our craftsmanship. Our bags are expertly crafted using high-quality materials, including durable premium leather and carefully selected fabric linings. Every product is designed to offer exceptional style, comfort, and long-lasting durability.

Q: How can I contact Lavro customer support?
A: We are always here to help! You can reach our dedicated 24/7 support team through the Contact Us page on our website, by emailing us at support@lavro.shop, or by giving us a call at +1 (646) 531-9907

ORDERING AND SHIPPING

Q: How do I place an order on Lavro?
A: Shopping with us is simple. Browse our website, select your favorite handbag or shoulder bag, add it to your cart, and proceed to checkout. Follow the secure steps to enter your details and complete your order.

Q: When will my order be shipped?
A: We work fast to get your new bag to you! Here is our standard shipping timeline:

  • Order Cut-Off Time: 5:00 PM (CT)
  • Handling/Processing Time: 1–2 Business Days (Monday–Friday)
  • Transit Time: 4–6 Business Days (Monday–Friday)
  • Total Delivery Time: Typically 5–8 Business Days from the moment you place your order.

Note: Orders placed after the 5:00 PM cut-off will begin processing on the next business day.

Q: What are the shipping costs?
A: We are thrilled to offer FREE Shipping on all orders within the United States. There are absolutely no hidden fees—your order is delivered directly to your doorstep at no additional cost.

Q: Can I track my order?
A: Absolutely! As soon as your order is dispatched, we will send you a tracking number. You can use our Track Your Order page to receive real-time updates on your shipment.

Q: What payment methods does Lavro accept?
A: We accept the following secure payment methods:

Credit/Debit Cards Visa Mastercard American Express Discove rDiners Club JCB

Digital Wallets Apple Pay Google Pay Shop Pay RETURNS AND EXCHANGES

Q: What is the Lavro return policy?
A: We want you to love your purchase! That's why we offer a 30-Day Hassle-Free Return Policy. If you are not completely satisfied, you may request a return within 30 days of receiving your item. Please review our official Refund & Return Policy for complete details and eligibility requirements.

Q: How do I initiate a return or exchange?
A: To begin the return or exchange process, simply contact us through our Contact Us page or email support@lavro.shop with your order number and the reason for your request. Our support team will guide you through every step of the process.

OTHER QUESTIONS

Q: Can I change my shipping address after placing an order?
A: Yes, but only if your order has not yet been shipped. Please contact our support team immediately if you need to update your shipping address. Once an order has been dispatched, we are unable to modify the delivery address.

Q: Do you offer gift cards?
A: At this time, we do not offer gift cards. However, we are working on introducing them in the future. Please check back regularly for updates.