Refund policy

Refund & Return Policy (USA)

At Lavro, we are proud to offer premium-quality products crafted for everyday elegance and practical use. Customer satisfaction is our highest priority. If you are not fully satisfied with your purchase for any reason, we provide a straightforward, transparent, and convenient return process.

1. Return Window

We proudly provide a 30-Day Return Policy. You have 30 days from the date your order is delivered to submit a return request. Unfortunately, once this 30-day period has expired, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a successful return, your item must meet all of the following requirements:

  • The item must be unused, unworn, and remain in the same condition as when it was delivered.
  • It must be returned in its original packaging.
  • All original tags, accessories, and informational inserts must be included and undamaged.
  • A valid proof of purchase or order confirmation number must accompany the return.

Please Note: Returns that do not satisfy these requirements may be declined and returned to the customer.

3. Return Shipping Costs

We believe in maintaining fair and transparent return policies for every customer.

Defective, Damaged, or Incorrect Items:
If the item you receive is damaged, defective, or different from the product you ordered, Lavro will pay the full cost of return shipping. A prepaid return shipping label will be provided, and you may choose between a full refund or a free replacement.

Customer Remorse / Change of Mind:
If you decide to return an item because you changed your mind, selected the wrong size or style, or no longer want the product, the return shipping cost is the customer's responsibility.

4. Restocking Fees

We strive to keep our return process simple and customer-friendly. For this reason, Lavro does not charge any restocking fees.

Restocking Fee: $0.00

5. How to Start a Return

Starting a return is quick and simple. Please follow these steps:

  • Step 1 – Contact Us:
    Email support@lavro.shop with your Order Number, the reason for your return request, and clear photos of the product (photos are required for damaged or defective item claims).
  • Step 2 – Receive Instructions:
    Our customer support team will review your request and respond within 24 hours with return authorization and complete return instructions.
  • Step 3 – Ship the Item:
    Securely pack the item in its original packaging and send it to our official return address: Lavro Returns

3503 W Alberta Rd, Edinburg, Texas 78539, United States

6. Refunds Process

After your returned item has been received and inspected by our team:

  • You will receive an email informing you whether your refund has been approved or declined.
    If approved, your refund will be processed in full and issued to your original payment method automatically.
  • Refund Processing Time: Please allow up to 7 business days for your bank or credit card provider to complete the refund and reflect the funds in your account.

7. Exchanges

The quickest way to receive the item you want is to:

Return the original item by following the return process above.
Once your return has been accepted, place a new order for the desired product.

8. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

Personalized, engraved, or custom-made items.
Products marked as "Final Sale" at the time of purchase.

Need Help?

If you have any questions or need assistance with your return request, our support team is always ready to help. Please contact us.